PBX Integration – Maximise your ROI on your PBX and CRM
PBX Integration, not just another over used term in the IT industry but an important way to maximise your ROI on your PBX and CRM investment.
What is a CRM?
If you’re not familiar with the acronym CRM then you’re not alone, I too didn’t know what it was at one stage but things change and in business you need to change as well. CRM stands for Customer Relationship Management, a good CRM system will keep track of your interactions with your customers, it’ll remind you when it’s their birthday, it’ll remind of their favourite food, if you’re willing to go that far.
More importantly it’ll remind of of what you last talked about, the outstanding bills they have, and if set correctly the fact they’ve probably run out of the last thing they bought from you. If you need that level of functionality you may wish to look at an ERP (Enterprise Resource Planning) solution such as ODOO. Here’s a link to a quick primer for ERP , OK it’s really an MIS course but it’s still a good primer and it’s free, apart from your time.
Greychain Cambodia Ltd are the leading Vtiger Cambodia CRM integrator, we can ensure your Vtiger Cambodia CRM system works with 3CX or Elastix, Issabel, FreePBX and other Asterisk based PBX systems.
Improve your customer interactions by being able to see who is calling you , when you last contact was and what it was about. Use either the free self hosted community version of VTiger in Cambodia or the cloud based version. We can provide support for both versions and assist with integrating your PBX with your VTiger Cambodia Installation.
What else can I do with PBX Integration?
Your CRM can send SMS’s if connected to the correct gateway. Greychain can provide a suitable PBX integration gateway to enable you to send SMS’s from your desktop at the click of a button. We can also integrate your Facebook interaction with your CRM to enable you to use your Facebook channel to engage customers.
For more information email us at firstname.lastname@example.org